• Executive Director

    Job Locations US-MI-Southfield
    Job ID
    Executive Administration
    Full Time (40+) per week
  • Overview

    POSITION SUMMARY: Responsible for the overall success (financial, regulatory, resident satisfaction, care quality, stewardship of the physical facility, occupancy/leasing, employee development and satisfaction (Memory Care, Independent Living, and Assisted Living) providing leadership to the managers managing the daily operations.



    1. Review and manage financial information such as Spend-down Worksheets, AR, AP, Flash Reports, Bank Deposits, Cash Receipts, and Financials at least weekly, and create action plans around deficiencies. Ensure that all accounting policies and procedures are followed.
    2. Participate in regular financial review phone calls/visits with the Executive Operations Committee (your direct supervisors for PVM and Homestead).
    3. Enforce company purchasing policies and procedures.
    4. Participate in the annual budget process, to include the development of an annual operating plan. Minimize controllable expenses without compromising quality resident care. Ensure that all accounts receivable balances are current or are actively being collected.
    5. Develop, review, and update policies and procedures specific to your community, at least annually.
    6. Participate in the Manager on Duty program as needed.
    7. Maintain responsibility for the planning, organization, and monitoring of the entire community function, as well as quality of resident care. Ensure that your community has a fifteen-year physical asset plan for all equipment and vehicles.
    8. Ensure that each manager is meeting the requirements of their respective Performance Expectations, or that there is a plan of action in place directed toward remedying any deficiencies.
    9. Represent the company in dealings with outside agencies and groups such as governmental agencies and third party payors.
    10. Assure that all staff, residents, and visitors follow policies and procedures.
    11. Participate in and be prepared for surveys and inspections made by authorized government agencies.
    12. Review and act on complaint/grievance reports as they arise.
    13. Review comment cards and follow through on actions, survey results, and resident meeting minutes at least monthly.
    14. Ensure that Performance Reviews have been completed in each department of your community
    15. Conduct Team Meetings and work with each member of your performance team and support his or her success.
    16. Ensure that a Resident Communication Center exists where residents can make comments, read about community news, the status of current projects, and ongoing action plans in response to satisfaction surveys.
    17. Participate in all resident meetings as appropriate. Schedule and attend various committees as necessary.
    18. Facilitate the resident survey process and ensure that the survey results and action items are communicated to the residents in a timely fashion and on an on-going basis.
    19. Maintain confidentiality with all resident information.
    20. Assure adequate staffing is in place to provide for residents’ needs. Participate in community wide efforts to assure proper placement of residents by level of care.
    21. Ensure that a Staff Communication Center exists where staff can make comments, read about community news, the status of current projects, and ongoing action plans in response to satisfaction surveys.
    22. Ensure that your community participates in the annual Shining Star award program by nominating as many applicants as are worthy.
    23. Facilitate the staff engagement process and ensure that the survey results and action items are communicated to the associates in a timely fashion and on an on-going basis.
    24. Respond to associate requests in a timely and friendly manner.
    25. Attend every major Community Life event. Make sure to socialize with the residents and determine their level of satisfaction with each event.
    26. Perform a sanitation inspection with the Food Service Director at least every six months.
    27. Audit the service standards and food quality by eating in at least one dining room each week. All levels of care should be covered on a regular basis. Attend a Resident Food Service Committee meeting quarterly.
    28. Ensure that the HR Director seeks your approval of every involuntary separation in the community before that separation.
    29. Respond to associate requests in a timely and friendly manner.
    30. Recruit, hire, train, acknowledge, evaluate, and discipline staff for your community per company policy.   Develop and maintain a staff with good moral character, loyalty, and high technical competency. Ensure that continuing in-service training programs are in place for all staff in each department. Ensure follow up action and evaluation of performance, with adequate documentation of action taken.
    31. Review all incident reports and implement an action plan around each incident.
    32. Ensure that all associates within the community follow all human resources and risk management policies and procedures.
    33. Participate in and support the safety program regularly throughout the year.
    34. Ensure that you and all department heads have been properly trained and are knowledgeable in the use of the Risk Management Manual, MSDS books, and Emergency Preparedness manual.
    35. Investigate all allegations of resident abuse and/or misappropriation of resident property.
    36. Review all incident reports and establish an effective incident prevention program.
    37. Assist in the planning and oversight of community renovations and expansions.
    38. Develop and maintain an effective public relations program within the community at large. Ensure two press releases per month have been generated and distributed to print and broadcast media.
    39. Ensure that all reports that communicate occupancy match and are accurate. Gain approval from Executive Operations Committee for all pricing and rate changes, for any concessions or upgrades, for all space utilization changes such as using apartments for offices or changes in common space usage. Personally visit each competitor at least annually. Provide sales and marketing coverage as needed.
    40. Ensure compliance with all federal, state and local regulations for your community. Ensure implementation and compliance with all company policies and procedures. Ensure that your community has fully implemented the company’s compliance plan. Ensure compliance with all contracts held by the community.
    41. Maintain Service Excellence Core Values during employment and servicing residents, staff, volunteers, leaders, vendors, and all associated with the organization.
    42. Attend and participate in all appropriate meetings and training opportunities in order to keep informed on current information and skill development.
    43. Follow established policies and procedures including but not limited to:
      • Presbyterian Villages policies and procedures.
      • Safety policies and procedures.
      • Federal, state and local regulations.  
      • All other duties as assigned



    Education –

    • Bachelor's Degree in Business, Public Administration, Aging Services, Hospitality, or Health Care Management required, or experience commensurate with a graduate degree

    Experience :

    • Five or more years in health care management, at a senior executive level, preferably including experience in independent living, assisted living, memory care, long-term care and/or housing.
    • Five or more years of experience in management and supervision.
    • Excellent oral and written communication skills.
    • Must possess leadership abilities, initiative, and interpersonal relations.

    Computer Skills-

    Efficient Computer knowledge and use of Microsoft products, word processing, spreadsheets database systems, time keeping systems, online learning systems, email and all other computer generated systems.



    • Handling / Fingering
    • Lift/Carry/Push/Pullup to 20 lbs. minimum
    • Standing for long periods of time

    Work Environment:  office and health care environment. Must have flexibility to alter assigned working hours, to accomplish tasks that cannot be performed during the working day as requested. Subject to frequent interruptions.



    Performance in this position will be evaluated against the essential duties, competencies, and requirements, as outlined, with frequency according to PVM policy.


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